Move Internationally
Without Worries

International moving costs are based on several factors:

• Volume: Total cubic feet or container size needed
• Distance: Origin to destination route
• Shipping Method: Sea freight (economical) vs air freight (faster)
• Packing Services: Professional packing vs self-packing
• Insurance: Coverage level selected
• Additional Services: Storage, unpacking, assembly, etc.

Request a free quote for an accurate estimate based on your specific requirements.

Our standard quote includes:

• Professional export packing (if selected)
• Pickup from origin address
• Sea or air freight charges
• Basic customs documentation
• Delivery to destination address
• Basic marine insurance
• Real-time tracking

Not included: Customs duties/taxes (paid to government), destination country inspections, extended storage, and special handling requests.

No hidden fees! We believe in complete transparency. Our detailed quote breaks down all costs including:

• Packing materials and labor
• Transportation and freight
• Documentation and customs clearance
• Insurance coverage
• Delivery and unloading

Any additional charges (like extended storage or extra services) are discussed and approved before proceeding. You'll never receive surprise charges.

We accept multiple payment methods for your convenience:

• Bank transfer (preferred for international transactions)
• Credit/Debit cards (Visa, Mastercard, Amex)
• PayPal and digital wallets
• Company checks (for corporate moves)

Payment schedule: Typically 50% deposit upon booking, 50% before delivery. Flexible payment plans available for large moves.

Sea Freight:

• More economical (40-60% cheaper)
• Suitable for large volumes
• Transit time: 2-7 weeks depending on destination
• Recommended for full household moves

Air Freight:

• Faster delivery (5-15 days)
• Higher cost
• Best for smaller shipments or urgent items
• Recommended for essential items while main shipment is in transit

Yes! We provide comprehensive tracking throughout your move:

• Online Portal: 24/7 access to shipment status
• Real-Time Updates: Notifications at key milestones
• Dedicated Coordinator: Direct contact person for your move
• Mobile App: Track on-the-go (coming soon)

You'll receive tracking details once your shipment departs, including vessel/flight information and estimated delivery dates.

We offer multiple container options:

• 20ft Container: ~1000 cu.ft - 2-3 bedroom apartment
• 40ft Container: ~2000 cu.ft - 4-5 bedroom house
• 40ft High Cube: ~2400 cu.ft - large homes
• Shared Container (LCL): For smaller shipments (less than 20ft)

Our team will help you determine the right size based on your inventory. Most 2-3 bedroom apartments fit in a 20ft container.

While delays are rare, they can occur due to:

• Weather conditions
• Port congestion
• Customs inspections
• Documentation issues

Our commitment: We immediately notify you of any delays, provide updated timelines, and work proactively to minimize impact. If delays cause additional storage costs, we'll discuss options to manage expenses.

Customs duties and import taxes vary by destination country. Key points:

• Personal Effects: Many countries exempt used household goods from duties
• New Items: May be subject to duties and VAT/GST
• Vehicles: Usually subject to import duties
• Exemption Requirements: Often need proof of residence, visa/work permit

We provide detailed information about your destination country's requirements and assist with all necessary documentation. Customs fees are paid directly to the government, separate from our moving charges.

Typical documents required include:

• Passport copy
• Visa or work permit
• Detailed inventory list
• Packing list
• Proof of residence (lease/purchase agreement)
• Bill of lading
• Insurance certificate

We handle: All customs paperwork preparation and submission. You provide personal documents, we prepare the shipping documentation.

Customs clearance typically takes 3-7 business days but varies by:

• Country: Some are faster than others
• Documentation: Complete paperwork speeds up the process
• Inspections: Random checks can add 2-5 days
• Workload: Peak seasons may cause delays

Our customs specialists work closely with authorities to ensure smooth clearance. We'll keep you updated throughout the process.

Absolutely! Customs clearance is included in our service:

• Preparation of all customs documentation
• Submission to customs authorities
• Communication with customs brokers
• Handling inspections and queries
• Payment processing (you reimburse actual duties)
• Final clearance and release

Our experienced customs team knows the regulations for all major destinations and will guide you through the entire process.

Yes, basic marine insurance is included in our standard quotes. Coverage levels:

• Basic Coverage (Included): Covers major loss/damage during transit
• Comprehensive Coverage (Recommended): Full-value protection for all items
• All-Risk Coverage (Premium): Maximum protection including minor damages

Insurance cost typically ranges from 1-3% of declared value. We recommend comprehensive coverage for valuable or fragile items.

Our comprehensive insurance covers:

• Damage during loading/unloading
• Transit damage (sea, air, or road)
• Water damage
• Fire or accident
• Theft (with proper documentation)
• Natural disasters

Not covered: Improper packing (if self-packed), inherent vice, normal wear and tear, undeclared items, prohibited goods.

If damage occurs, follow these steps:

• Document: Photograph all damage before unpacking further
• Note on Delivery Receipt: Mark any visible damage when receiving shipment
• Notify Us: Contact us within 7 days of delivery
• Submit Claim: Complete claim form with photos and documentation
• Assessment: Insurance surveyor reviews claim
• Settlement: Claims typically settled within 30 days

Our team assists throughout the entire claim process.

Yes, absolutely! Accurate declaration is crucial:

• For Insurance: You can only claim up to declared value
• For Customs: Under-declaration can cause serious legal issues
• For Claims: Need proof of ownership/value for high-value items

Tip: Document valuables with photos and receipts. Declare replacement value for insurance, but be aware this may affect customs duties calculation.

Our team will guide you on the best approach for your specific situation and destination.